Practice Info

New Patients

We welcome new patients. Please call our reception team will help you to find an appointment time that works for you.

Test Results

We encourage all patients to be responsible for their own test results so if the doctor ordered some tests, you should please call us to make an appointment to review them with the doctor and discuss the next steps in your plan.

Unfortunately Medicare does not allow us to bulk bill phone consultations with patients so the doctor will not be able to explain results over the phone.

To ensure safe and accurate interpretation of test results, it is our policy that all patients should return to discuss them with the doctor in person. The doctor will explain them to you, answer any questions you may have and print them for you if you wish. Even normal results can require some discussion to ensure advice has been given and safe follow up is in place.

Please note that reception staff are not legally allowed to deliver test results over the phone as they are not medically qualified.

Contacting Your Doctor

It is often difficult for doctors to take calls as they are generally in the middle of a consultation with a patient.  For safety and legal reasons, it is not recommended for them to give advice over the phone and you should therefore make an appointment to discuss medical issues with the doctor in the clinic.

If your call is urgent, please explain the nature of the urgency to the receptionist to ensure it is dealt with appropriately.

Emails – emails are not an approved safe method of discussion when it comes to providing medical care.  Please do not communicate with your doctor about medical matters via email as your message will probably not be seen.  Come to talk to your doctor in person instead.

Privacy

In accordance with the Privacy Amendment Act 2012, your medical records and any other information held and collected by SDS is kept strictly confidential and used only for your health care and resulting administration. It is the policy of SDS to maintain security of personal information at all times and to ensure that the information is only available to authorised members of staff. Sharing of your medical information with other health professionals is only done upon receipt of a written request signed by the patient.

Feedback and Complaints

SDS is serious about the quality of the services we provide. If you have a complaint or suggestion about our practice, we encourage you to let us know. We would prefer that you did so in writing by addressing your letter to our Practice Manager, or by emailing her (manager@samforddoctors.com.au).

Should you wish to lodge a formal complaint regarding the care you have received, you can contact the Office of the Health Ombudsman on 133 646 or mail to GPO Box 13281 George St, Brisbane QLD 4003. For further information, go to www.hqcc.qld.gov.au