Bulk Billing & Appointments

Bulk Billing

Samford Doctors Surgery is a bulk billing practice. We prefer that patients do not pay for their healthcare and therefore all Medicare cardholders are bulk billed.

This means you do not have to pay for your consultation as long as you have a valid Medicare card. We will claim the Medicare rebate for your consultation directly from Medicare instead. Please click here for more information.

Appointments

In order for us to keep providing you with this free access to the doctor we need to be efficient with our use of the doctor’s time. Your help in this matter is greatly appreciated.

Standard appointments are designed to allow the doctor to have an average of 10 minutes with each patient. This is generally long enough to cover one single health problem which typically may involve discussing a short history, carrying out a simple examination and prescribing medication.

To keep the doctors on time and to allow them to give your health issues the attention they deserve without being rushed, please consider bringing one problem to each appointment.

For information about getting results from a test your doctor has ordered for you, click here.

Samford Doctors Surgery bulk billing

When you arrive

When you arrive, please inform the receptionist of your arrival so that we can check you in our computer system.

Please inform us if you think you are contagious as we may choose to seat you away from other patients.

Additionally please inform us if you arrive and are suffering from an emergency situation such as chest pain or shortness of breath or an allergic reaction.

Accidents and Emergencies

Please advise reception staff on the phone if you feel that your problem is an emergency.

We make every effort to care for our patients in an emergency; however in life threatening situations such as loss of consciousness, chest pain, sudden shortness of breath and allergic reactions, we recommend to call an ambulance by dialing 000, as you are most likely to require hospital attention.

In some semi-urgent cases we can try and fit you in with a doctor, so please inform the reception staff if you feel it is an emergency.

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After Hours

After-Hours Arrangements:
Please call Samford Doctors Surgery on 07 3289 6018
Weekdays: 5:00PM to 8AM
Weekends/Public Holidays: 24 hours
A fee is payable for this service, eligible patients may receive a Medicare rebate, this service is for current practice patients only.
After hours home visits are available from 7.30pm – 7.30am.

We also subscribe to an After Hours Medical Service to look after our patients when the surgery is closed. They can be contacted on 13SICK. They provide a bulk billed home visit service in the Brisbane area between 6pm-8am and send us a report of the visit. There are a number of other out of hours providers in the Brisbane area.

Alternatively, our nearest public hospitals with an emergency department are:

  • Prince Charles Hospital (Chermside)
  • Royal Brisbane Hospital & Royal Children’s Hospital (Herston)
  • Redcliffe Public Hospital
  • Mater Public Hospital (South Brisbane).

Our nearest private hospitals with an emergency department are:

  • Holy Spirit Northside Hospital (Chermside)
  • St Andrew’s Hospital (Spring Hill)
  • Wesley Hospital (Auchenflower)
  • Mater Private Hospital (South Brisbane).

Home visits

Home visits may be booked in advance in some cases for frail elderly patients or patients with reduced mobility. These requests need to be discussed with the doctor and are not guaranteed to be granted, but we will do our best to help.